EPIC SANA Lisboa Hotel

The staff at this hotel really set an example for other people working in hotels. The facilities were nice too, but is was the staff and how easy everything was here that made it stand out. Firts of all, the basic things were perfect (cleaning, breakfast, spa, reception etc) and then on top of that there was small things that that made my stay so easy, comfortable and outstanding. Its hard to put in to words all the small situations and things that just made it so nice. I felt at home and could just enjoy my stay without any fuss. Classy and luxurous but still natural and friendly. Perfect!

A pleasant and comfortable hotel, clean and spacious, modern and up to date and still cozy. An impressive and spacious spa area with a pleasant and quiet pool downstairs, and a cool and not very large pool on the roof. On summer days you will have a hard time finding a cover in the shade, most of the sunbeds are under the scorching Portuguese sun. The main compliments go to the team. Pleasant, professional, courteous and friendly receptionists helped in everything and matter with a smile and from a sincere desire to make your stay as pleasant as possible. They were lovely. Every request from the room service was carried out quickly. The location of the hotel is not unique, but in the crowded historical center there will surely not be a possibility for a hotel with such facilities. Uber will take you anywhere in minutes, and the historic 24 tram is just around the corner. Thanks to Epic Sana Lisboa for a wonderful week.

Everything about this hotel was perfect and I would recommend anyone travelling to Lisbon to stay at this hotel! It was by far one of the nicest hotels I've ever stayed in and is truly a 5 star rating. The room, facilties, location, and food (especially breakfast) all vastly exceeded my expectations. The staff working at the hotel are extremely friendly and are always available to help. We stayed during my birthday and after returning to our room that night a small cake and bottle of champagne was waiting for us. The little details and care the staff provide to their customers are above and beyond. We will definitely be back!

Rooms were spacious and the bed was huge and almost too comfortable ! Breakfast was a lovely start to the day with very attentive waiters and a good choice of hot and cold items including options for eggs cooked to order. Service was excellent throughout the hotel including a well managed rooftop terrace. Whilst the loungers are limited, the staff do manage the process of reservations and "wait lists" very well - a thankless task. The pool was big enough for a few cooling-off lengths and if you want more of a workout then I guess you head for the indoor pool ? The location is worth a note. It is out of town as regards the "downtown" restaurants, shops and tourist sites but there is good access to bus stops for the frequent services that effectively take you anywhere in the city. Walking to the Metro is 10 mins downhill, but not sure you would want to tackle it on the way back in the heat. Uber is often the answer. With a late return flight, our visit was made all the more special by the extended check out time on request..... at no extra charge ! A superb offer and really appreciated.

very clean and comfortable. the facilities were all spotless and housekeeping were fantastic. I normally hate hotels with carpet in the rooms, but this place was so clean that I did not notice it was carpet until the second night.